User
Request
Request
Select
Service
Delivery
Method
Service
Delivery
Method
By Phone
Response
Response
1. Answer Immediately
2. Transfer to Service Engineer
for Response
2. Transfer to Service Engineer
for Response
Dispatch
Service On-Site
Service On-Site
Confirm the
Problem and
Requirements
Problem and
Requirements
Confirm
Solution
Requirements
Solution
Requirements
Other Handling
Methods
Methods
Propose
Improvement
Methods and
Suggestions
Improvement
Methods and
Suggestions
Analyze the
Causes and
Factors of the
Problem
Causes and
Factors of the
Problem
Verify the
Effectiveness of
the Method
Effectiveness of
the Method
Customer
Signature to
Confirm Service
Content
Signature to
Confirm Service
Content
Customer Satisfaction
Service
Completed
Completed
Unresolved
Resolved
Not
Effective
Effective